Frequently Asked Questions
To move forward with your booking, click the link in the email body labeled "Click here to complete my order" to:
- Reserve your items.
- Sign your contract.
- Pay your deposit.
Please note that our inventory is live, and your items will not be reserved until the contract is signed and the deposit is paid. This step ensures your items are secured and prevents them from being rented to someone else. If you'd like to add more items, make changes, or need further assistance, let us know- we're here to help!
- Reserve your items.
- Sign your contract.
- Pay your deposit.
Please note that our inventory is live, and your items will not be reserved until the contract is signed and the deposit is paid. This step ensures your items are secured and prevents them from being rented to someone else. If you'd like to add more items, make changes, or need further assistance, let us know- we're here to help!
We understand that delivery fees can sometimes be a deciding factor when booking your event items. At Torkay Events, we want to provide flexible options to suit your needs. While we offer delivery for your convenience you also have the option to pick up your items directly from our warehouse, located off of 99 and Mueschke in Tomball. For most of our items, a pickup truck is necessary for transport. For those choosing delivery, its important to understand that our delivery fee covers not just one trip, but two.
**Delivery Trip** - Our driver comes to the warehouse to pick up the trailer, loads your items, drives to your location and unloads.
**Pickup Trip** - After your event, our driver returns to your location, reloads the trailer, and brings the items back to our warehouse. This delivery fee includes all of this, along with the cost of gas, toll fees, and the time involved in making both round trips to and from your event location. We're happy to accomodate either option you select for your convenience.
**Delivery Trip** - Our driver comes to the warehouse to pick up the trailer, loads your items, drives to your location and unloads.
**Pickup Trip** - After your event, our driver returns to your location, reloads the trailer, and brings the items back to our warehouse. This delivery fee includes all of this, along with the cost of gas, toll fees, and the time involved in making both round trips to and from your event location. We're happy to accomodate either option you select for your convenience.
1. Delivery Fee:
The delivery fee covers the transportation of your rental items from our warehouse to your event location. This applies whether you choose a driveway drop-off or request a setup, as our team still needs to load, transport, and deliver your items. The delivery fee also includes the return trip to pick up the items after your event.
2. Setup/Teardown Fee:
The setup/teardown fee is separate and applies when you want our team to carry your items to your desired location, assemble them, and ensure they are event ready. This includes setting up the tables, placing chairs, applying tablecloths, and making sure everything is clean and prepared. Additionally, the setup/teardown fee includes disassembling and removing the items after your event. Certain items, such as stages, tents, and dance floors, automatically require a setup/teardown fee due to their weight or the special training needed for assembly.
If you choose setup/teardown, this service will override a basic driveway delivery, ensuring your event space is fully prepared and cleared away afterward without you needing to lift a finger.
The delivery fee covers the transportation of your rental items from our warehouse to your event location. This applies whether you choose a driveway drop-off or request a setup, as our team still needs to load, transport, and deliver your items. The delivery fee also includes the return trip to pick up the items after your event.
2. Setup/Teardown Fee:
The setup/teardown fee is separate and applies when you want our team to carry your items to your desired location, assemble them, and ensure they are event ready. This includes setting up the tables, placing chairs, applying tablecloths, and making sure everything is clean and prepared. Additionally, the setup/teardown fee includes disassembling and removing the items after your event. Certain items, such as stages, tents, and dance floors, automatically require a setup/teardown fee due to their weight or the special training needed for assembly.
If you choose setup/teardown, this service will override a basic driveway delivery, ensuring your event space is fully prepared and cleared away afterward without you needing to lift a finger.
Think of the damage waiver as an insurance policy for your event. Just like car insurance, you pay a premium upfront, even if you don't get into an accident. The waiver does the same for your event. It protects you from unexpected costs if something does get damaged during your rental.
So, even if you take excellent care of the items and nothing breaks, you're still covered. It's like peace of mind knowing you won't be responsible for any major repairs or replacements.
So, even if you take excellent care of the items and nothing breaks, you're still covered. It's like peace of mind knowing you won't be responsible for any major repairs or replacements.
We understand that plans can change, and we're here to assist where possible. Our policy, as outlined in our signed contract at booking, does not allow for cancellations due to preparation costs, credit card fees, and reserved inventory that becomes unavailable to other customers. All event deposits are non refundable. If you would like to give us a call to discuss, please call our office at (888) 283-2623.
Delivery and Pickup - nominal fee based on distance - Calculated upon checkout.
Customer Pickup at our location - No Charge
Customer Pickup at our location - No Charge
Texas:
Cypress - Houston Texas and all surrounding areas ranging from Galveston to Conroe and beyond.
California:
Ventura, Los Angeles and Santa Barbara Counties
Cypress - Houston Texas and all surrounding areas ranging from Galveston to Conroe and beyond.
California:
Ventura, Los Angeles and Santa Barbara Counties
No. We arrive early to set up so you get the entire rental time for your event and setup
When you choose delivery and/or setup during checkout, we typically arrive 1-4 hours before your rental time begins. However, during busy periods or when we have many rentals scheduled, we might need to deliver and/or set up as early as 72 hours in advance. This ensures we can accommodate all our customers efficiently, especially during holiday weekends. Rest assured, early delivery does not incur any additional charges. If you require a more specific delivery time, we offer a paid option that allows you to select a one-hour window for your delivery.
You can pickup your rentals as early as 3pm the day prior to your event, and return them before 10am the day following your event. An email will be sent to you with the address and pickup instructions the day before your event by noon. Once you have received your email pickup instructions, there is no need to let us know you're on your way or you have arrived. Your items will be staged and ready for your pickup with your name on them at your convenience.
Please either place the cloths in an open cardboard box or rest them on top of the rented tables and chairs for pickup.
Please do not place the cloths in a plastic bag as this causes excess moisture and mildew on the linens.
Please do not place the cloths in a plastic bag as this causes excess moisture and mildew on the linens.
Credit Cards via our secure website and/or Checks
*Note that no reservation is complete until payment is fully cleared. We highly recommend using a credit card when booking our services to ensure your reservation is locked in immediately and your items are removed from our available inventory so no one else can reserve them when your payment is clearing as our inventory is live.
*Note that no reservation is complete until payment is fully cleared. We highly recommend using a credit card when booking our services to ensure your reservation is locked in immediately and your items are removed from our available inventory so no one else can reserve them when your payment is clearing as our inventory is live.